A month after buying it, the battery on my laptop swelled up.

[Валерія1996]

Good day. A month after buying it, the battery on my laptop swelled up. I contacted the store where I bought it, but they said that because of the war they can't do anything and can repair it until the end of the war. I contacted HP service in Ukraine, they said that I was to blame for this. But how can I be to blame for the battery deflating, if I had the laptop for a month and the problem was that there was a defect in the laptop? Why is this attitude towards your customers? I stopped fighting for the laptop after everything I went through, but I want to resume this. I want a replacement laptop!

[A_Gayathri]

Hi @Валерія1996 , 

Welcome to the HP Support Community

I understand you are facing an issue with the battery on your laptop swelling up. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support