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‎06-30-2022 10:40 PM - last edited on ‎07-01-2022 06:00 AM by Retired

HP Recommended
Product: HP Notebook 15-dy1091wm
Operating System: Microsoft Windows XP

My laptop is out of warranty and purchased in 2020.  I just wanted you to know that very soon after I bought it, it seemed to warp on the bottom and if I try to pick it up by one side only it will freeze.  I am just wondering if this is common.  I have been able to use it just fine for the past 2 years but just wanted you all to know this happened.

K

Category:
1 REPLY 1

‎07-01-2022 08:16 AM

HP Recommended

You  likely already know that you should not pick up a notebook other than with both hands  or under the base enclosure.

 

You should definitely not pick it up by the display since that is just asking for big problems.

 

What is not common is picking the notebook up in the way you describe. I would expect problems like you have described to happen if it were picked up that way on a usual basis.  You are putting stress on the notebook's enclosure and on the system board inside. It is causing a temporary problem  with a connection between the notebook's  components. 

 

I have also picked up a notebook as you describe on rare occasions, but have never had one freeze because of it.

There must be a marginal connection of something in the interior causing the freeze.

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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