• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎01-24-2025 10:10 AM

HP Recommended
Product: HP 250 15.6 inch G10 Notebook PC (780R0AV)

I just completed a fresh install of Windows 11 Pro in my new computer:

HP 250 15.6 inch G10 Notebook PC (HP 250G10 i7-1355U 15 16GB/512 PC (9G2G7ET))


And I get a whole block of driver errors under the category of "Other Devices." Windows update doesn't fix it, HP Support Assistant doesn't fix it (says everything is fine), yet the drivers are clearly missing.

My touchpad is not working.

Here are the specific hardware IDs in question:

PCI\VEN_8086&DEV_A71D&SUBSYS_8B34103C&REV_01\3&11583659&0&20
PCI\VEN_8086&DEV_51E9&SUBSYS_8B34103C&REV_01\3&11583659&0&A9
PCI\VEN_8086&DEV_51A4&SUBSYS_8B34103C&REV_01\3&11583659&0&FD
PCI\VEN_8086&DEV_51E8&SUBSYS_8B34103C&REV_01\3&11583659&0&A8
PCI\VEN_8086&DEV_51A3&SUBSYS_8B34103C&REV_01\3&11583659&0&FC
ACPI\INTC1055\2&DABA3FF&0
ACPI\INTC1046\DGPU
ACPI\INTC10A1\SEN1
ACPI\INTC10A1\SEN2
ACPI\INTC10A0\IETM
ACPI\HPIC0003\3&11583659&0


Would appreciate any recommendations

Category:
Reply
1 REPLY 1

‎01-24-2025 02:22 PM

HP Recommended

Here is the driver download page for that model Windows 11 x64 23H2 version:

 

https://support.hp.com/us-en/drivers/hp-250-156-inch-g10-notebook-pc/model/2101595277?sku=8X8K2ES

 

The first one listed is Intel Management Engine for example which is under chipset. 

 

This one:

 

ACPI\INTC1055\2&DABA3FF&0

 

is Intel Serial I/O which is also under chipset.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.