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‎12-11-2024 02:12 PM

HP Recommended
Product: HP Pavilion 17-f004dx Notebook PC (ENERGY STAR)

Can somebody at HP decode the Fail ID I receive when I do the disk Read Verify Test:

 Fail ID = UBTS1A-000CAL-MFPV7G-61S813

 

The reason I'm running hardware checks is bcz whenever I use File Explorer, the laptop freezes for a minute, then recovers, then I can perform whatever file work I needed to do, until ...  it freezes again, then recovers, etc.

 

I don't see a way to look up that Fail ID code, nor what the resolution might be.  I have run the cmd prompt SFC /R, but the Fail at a specific cluster keeps happening.

 

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1 REPLY 1

‎12-11-2024 02:14 PM

HP Recommended

@sfriedli 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


                       https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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