HP Envy 360 Right hinge broken

[lynnrod]

We bought two of these in May of 2022 for my husband and myself. We have taken extraordinary care of them and both look brand new! Last evening when I went to close my lid, I heard a strange scraping noise, and then noticed the right hinge was not working properly resulting in the lower right side of the screen unsnapping. 

After a little online research, I learned this is a common issue. Even the virtual assistant at HP states..."Common Hinge Issues with HP ENVY x360 15-ed1000 - It appears that hinge issues are a common problem with the HP ENVY x360 Convertible Laptop PC 15-ed1000." 

I am so upset as our extended warranty expired 5/2024 and in calling the after-warranty line, found they want around $400 to repair. This seems so unfair as this is a common issue that HP is certainly aware. 

Does anyone have any recommendations for how to deal with this? 

[A_Gayathri]

Hi @lynnrod, 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy 360 Right hinge broken. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[A_Gayathri]

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