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‎11-10-2020 07:03 PM - last edited on ‎11-24-2020 11:25 AM by Retired

HP Recommended

I have this exact same issue with video calls on my new HP Envy I ordered directly from HP in Sept. Loud noise, have to manually shut down and it continues for a long time even while powering down. I then have to try and log in by my phone or hope that I can make it through a video call without this embarrassment. I hope there is a fix or solution. 

1 REPLY 1

‎11-24-2020 11:35 AM

HP Recommended

@JenG2

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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