• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-25-2021 12:59 AM - last edited on ‎08-25-2021 11:15 AM by Moderator

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am facing a serious issues with my laptop's battery.

 

When I charge my laptop, after getting fully, my laptop not charging, I check battery icon on Windows 10, It only show "time" remaining, not show charging. But led next my power button still be white ( it mean fully ).

Then, after using my laptop, my battery still drops (maybe 1%, and battery icon on Windows just getting charging ), and when it get fully charging, battery show not charging ... it continues like that ...

 

I think it maybe an issue in recognizing charging status.

- This is my energy-report: [content removed]

 - This is video when Laptop "thinks" charge fully : [content removed]

As you see in this video, the charging indicator LED is white but windows 10 show 98% and time remaining (not show charging)

 

This issue makes my laptop change between charging status and charged status in every 1-2 minutes. I'm worry it can break my battery ...

 

Thanks.

 

P/s: Sorry for my poor English...

Category:
1 REPLY 1

‎08-25-2021 05:31 AM

HP Recommended

Can anyone help me ...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.