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‎01-18-2025 06:08 AM - last edited on ‎01-18-2025 02:34 PM by Retired

HP Recommended
Product: HP Reverb G2 Virtual Reality Headset

Subject: Assistance Needed with HP Reverb G2 Connectivity Issues

Dear HP Support Team,

I am reaching out to request assistance regarding a persistent issue with my HP Reverb G2 VR headset. Despite extensive troubleshooting, the problem remains unresolved, and I am seeking your expertise to identify a solution.

Issue Description:

The headset displays video output correctly, but the audio continuously disconnects and reconnects, making it unusable.

The problem persists exclusively on my primary PC, while the headset functions perfectly on another system.

Primary PC Specifications:

  • Processor: AMD Ryzen 9 5900X
  • Graphics Card: Nvidia GeForce RTX 3060 Ti
  • Motherboard: Gigabyte B450 Aorus Elite
  • Operating System: Windows 10 (fully updated)
  • USB Ports: USB 3.0 and USB 3.1 (tested on all available ports)

Secondary PC Specifications (where the headset works without issues):

  • Processor: AMD Ryzen 5 2600
  • Graphics Card: Nvidia GeForce GTX 1060 Ti
  • Operating System: Windows 10

Troubleshooting Steps Taken:

  • Verified and installed the latest chipset drivers and BIOS updates for the motherboard.
  • Tested all available USB 3.0 and USB 3.1 ports on the primary PC.
  • Used a powered USB hub to rule out power insufficiency.
  • Reset and reinstalled Windows 10 on the primary PC.
  • Confirmed that the headset firmware is up to date.
  • Adjusted BIOS settings:
    • Enabled xHCI Hand-off
    • Enabled Legacy USB Support
  • Tried an external PCIe USB expansion card with Fresco Logic chipset.
  • Installed different versions of Nvidia and AMD drivers to test compatibility.

Despite these efforts, the issue persists on the primary PC, indicating a potential compatibility problem with the HP Reverb G2 and my system configuration.

Request for Assistance:

  • Could you confirm if there are known compatibility issues with the HP Reverb G2 and the above hardware?
  • Are there any additional drivers, firmware updates, or settings specific to the HP Reverb G2 that I should consider?
  • Any recommendations for further troubleshooting steps?

I would greatly appreciate your guidance in resolving this issue, as I am eager to utilize the HP Reverb G2 to its full potential.

Thank you for your time and support. Please let me know if additional information is needed.

Best regards,
Árki Zalán
arkizalan18@freemail.hu

Category:
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