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‎01-12-2021 06:27 AM - last edited on ‎01-12-2021 10:55 AM by Retired

HP Recommended
Product: 2LV24UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

HI Team, 

Product Name: HP Spectre x360 Convertible 15-ch0xx ,

Serial number: [Personal Information Removed]

product number: 2LV24UA these are my notebook specifications. 

 

Above are my notebook specifications. bought this notebook in USA and brought to india.  currently facing backspace button issue with inbuilt keyboard. backspace button is not working.  with external usb keyboard backspace key is working . could u do needful  fix the problem

1 REPLY 1

‎01-15-2021 11:59 AM

HP Recommended

@vijaykavuri

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Download the latest version of HP PC Hardware Diagnostics.

  2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

    Run HP PC Hardware Diagnostics Windows as an administrator

  3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

    Running the Keyboard Test

  4. Click Run once to begin the test.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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