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‎02-08-2025 05:26 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J83AV)
Operating System: Microsoft Windows 11

I have been having a problem with my laptop prematurely shutting down.  As soon as I boot up, sometimes it shuts down, then other times it shuts down as soon as I attempt to type in the pin.  Is it time for a new computer?  I only had it since 2022.

 

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‎02-08-2025 11:53 AM

HP Recommended

You have not stated if this is happening while external power from an AC adapter or standalone with the internal battery.

 

I suggest that you test the battery since your laptop is around three years old.

 

The battery probably needs to be replaced

 

Laptop batteries, regardless of brand are only warrantied for one year.


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