Hinge broken

[Dhumber]

Hinge broken on right hand side of laptop. I have not dropped it and have never fully rotated the screen to tablet mode. This feels like a product fault as 

[A_Gayathri]

Hi @Dhumber , 

Welcome to the HP Support Community

I understand you are facing an issue with your hinges being broken. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[Dhumber]

I wanted this escalated. This is not an answer. I have asked for this to go to complaints as the fault is all over the forum. The hinges are clearly an issue. This should have been recalled. I do not know if this is in response to my call. If it is it is not a solution. You contact process is dire. Hours to get through on the phone or even find the right number. Website send you in circles.