How do I contact HP without a Serial Number for my HP Portable SSD P500?

[gblyman]

My HP Portable SSD P500 has stopped connecting to my MAC.  I have tried different ports, different cables, different computers and it no longer mounts.  I want to make a warranty claim and can't get past the Serial Number screen.  The device clearly has a S/N and a P/N and neither one is registered with HP.  Does anyone have a way to get past the S/N screen to get help?  I am very disappointed with HP service.  

[A_Gayathri]

Hi @gblyman , 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Portable SSD P500 warranty claim. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Refer to this document for steps to find the product details. 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[gblyman]

This is not working.  The Serial Number is not being recognized.  I can send you a photo if that would help.

[gblyman]

Please send me a list of serial numbers for the HP Portable SSD P500.  Did HP even make them?  Why isn't my serial number with HP?

[gblyman]

Virtual Assistance is not helping.  All you send me is links to the virtual assistance that REQUIRES a serial number.  I have a valid serial number on the side of the SSD that YOU ARE NOT RECOGNIZING.  Did you even make this device?  Why does it have HP painted on the side if you are not going to recognize it.  Please have a HUMAN BEING contact me.

[gblyman]

My HP Portable SSD P500 has a serial number and a product number on the side.  The accessory is recognized as Model 7PD49AA.  The Serial Number is not recognized,  The Service Techs keep giving me this number to call [Information Removed].  Do not bother unless you have a serial number they will recognize.  Does anyone have any suggestions how to get past the serial number wall?  Thanks

[gblyman]

not the solution.  Please keep trying.

[Irfan_06]

Hi @gblyman,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the HP device and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support