How to find Product Specs

[dEllena]

Hello - My wife has a 7-year-old HP ENVY x360 - 15-aq156nr DaaS Touchscreen laptop that is giving her dead-battery warnings so I'm thinking of buying her a new one.  I want to see the specs on her old machine to ensure I purchase something at least comparable in every way.  I went to the website and typed in her S/N but when I click Product Specifications all I get is information about how the warranty is expired.  Am I missing something or am I allowed to be thoroughly annoyed?  Thanks for any guidance you can provide.

[Dragon-Fur · Accepted solution]

@dEllena 

Welcome to the HP Community --

Sure - you are allowed to be annoyed. 😑

Everyone has that right -- it's how we comport ourselves in the face of disappointment that matters.

We do not judge.

The information you seek is available in the service manual.

HP Envy x360 m6 Convertible PC (model numbers m6 through aq0XX) - Maintenance and Service Guide

Page 29

Description
4-cell, 55-Wh, 3.62-Ah, Li-ion battery (includes cable)

Spare part number

844204-855

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HP Gallery Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Scroll down to Category

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery HP or HP Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came installed with your device.

• For the most precise results, use your Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) in the Community

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

NOTE

HP does not generally carry replacement batteries.

This is normal.

CHECK for the part number:  HP Parts Store

Part numbers marked as available for purchase can be purchased from HP

OR

When HP does not provide the part for retail purchase,

Use your search engine to find the part number - purchase a replacement battery at your favorite online store.

-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

References / Resources

HP ENVY x360 - 15-aq156nr Product Specifications

Product number

X7U49UA

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY x360 - 15-aq156nr DaaS  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[dEllena]

Thanks very much for your thoughtful and thorough reply.  Not only did you point me in the right direction, but you also provided some new information (i.e., PartSurfer) I can use in the future, and gave me a couple of things to consider further.  Good job, much appreciated!

[Dragon-Fur]

@dEllena 

You are most welcome.

Now that this is out of the way, enjoy the rest of the weekend.

😎

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"