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‎06-06-2017 02:31 PM

HP Recommended
Product: Hp windows 10
Operating System: Microsoft Windows 10 (32-bit)
Passed quick check - Back to main menu and won't let me click on screen to go back
6 people had the same question
2 REPLIES 2

‎06-07-2017 06:11 PM

HP Recommended

 

@Ledford0615

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand you are not able to go back to a certain page after running the diagnostics,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

 

The website link you've attached is to download the "HP PC Hardware Diagnostics", have you downloaded an update?

(Could provide details on what test you've done? which device passed the test).

 

Is the back button not working? or is it the mouse? 

(Have you tried using the "ESC" key?)

 

Keep me posted for further assistance 😉

Eager to help!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No

‎06-07-2017 10:40 PM

HP Recommended

> Back to main menu and won't let me click on screen to go back 

 

Press-and-hold the ON/OFF button for up to 30 seconds.  The computer will turn off.  Release the button.

Turn the computer on, in the normal way.

 

1 person found this reply helpful
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