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‎12-29-2021 03:38 PM

HP Recommended
Product: Pavilion - 15-cc184cl Product 2SS23UA
Operating System: Microsoft Windows 11

I ran the HP diagnostics and it says the battery test passed.  It goes out very fast if it is not plugged in.

 

  • Warranty Type: 3
  • Cycle count: 331 / 1000
  • Manufacturer: 333-42-5D-A
  • Battery Age: N/A
  • Serial Number: XXXXXX  09/20/2017
  • Temperature: 28 °C
  • Current: 0 mA
  •  
  • Terminal Voltage: 12959 mV
  • Design Voltage: 11550 mV
  • AC Power: Yes
  • CT Number: 6GGWHN3GW96SGM
  • Design Capacity: 42 WHr
  • Full Charge Capacity: 32 WHr (76%)
  • Remaining Capacity: 32 WHr
Category:
1 REPLY 1

‎01-26-2022 05:06 AM

HP Recommended

@travistee

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the Battery on the HP Pavilion 15 Notebook.

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS F.36 from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • For Testing and Calibrating the Battery please click this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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