Integrated camera for my laptop is no longer available

[MaieeMai]

OS for my laptop is Windows 11 24H2. When I open the camera app, I get 0xa00f4244 no cameras are attached. When I search through the drivers, no camera related drivers are found. It's like a camera was never installed on the laptop but it was there previously, and I have used it. I have tried every troubleshooting technique, but nothing works.

[Irfan_06]

Hi @MaieeMai,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the webcam on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

-If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[MaieeMai]

Hi Irwin,

Thank you for your help. Please note, however, that I have tried all these steps before and tried them again now and they did not help. There is not even a section for cameras in Device Manager, almost as if the driver for one was never installed, except that it was. Last time i remembered it working was 2023. Sometime in 2024 it stopped and I did not notice as I had no need for it at the time.  As per the image below, the laptop does not recognize any attached cameras as apparently there is no longer one. If I can get a camera driver to download and install, I think that may help, although I do not even know which one was installed initially. Thanks again for your help.

[Irfan_06]

Hi @MaieeMai,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support