LOGGING CASE FROM THE DASHBOARD

[Siphelele1]

please help with HP Dashboard. it cant allow me to log case, it gets stuck on Login Page... even though I already logged with my account. its been like this for from last month & no HP Employee knows anything about fixing it. 

[Raj_05]

Hi @Siphelele1,

Welcome to the HP support community.

Please help us with your HP unit serial number, case ID (If any) or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support 

[Siphelele1]

Good Evening

Please note that im still unable to log my cases on the Dashboard. Im still stuck on Login screen even though im logged in 

[Raj_05]

Hi @Siphelele1,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support