• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎01-22-2025 07:09 PM

HP Recommended
Operating System: Microsoft Windows 11

2021 HP Elitebook ProdID: 1G7F2AV

 

Computer doesn't seem to charge via the usb-c port.  What part should I replace?  Does the entire motherboard need to come out?    

Reply
2 REPLIES 2

‎01-22-2025 10:22 PM

HP Recommended

@User_8844636 

 

Its is an HP EliteBook x360 1030 G8 Notebook PC IDS Base Model:

 

     https://partsurfer.hp.com/?searchtext=1G7F2AV

 

It has 2 Thunderbolt™ 4 with USB4 Type-C® 40Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4 ports and came with 65 W USB Type-C™ adapter or something else ?

 

Regards.

 

Do you use ORIGINAL USB-C charger ?

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Reply
Was this reply helpful? Yes No

‎01-23-2025 05:56 AM

HP Recommended

Yes, I've tried with original and a few other USB c chargers, using both ports.  Doesn't seem to matter, computer won't accept charge.  I'm wondering what part I need to replace on the chassis.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.