My right shift key/pause key on HP Envy 17 notebook not working

[poe315]

My right sift key is not working. I made some changes to the keyboard settings and it quite working. I thought I changed them all back, but it's still not functioning. And yes, I've updated and rebooted.

[Raj_05]

Hi @poe315,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the changes made to the keyboard settings might have affected the functionality of your right shift key. Let's try a few steps to fix it.

Check Keyboard Layout Settings:

• Go to Settings > Time & Language > Language > Keyboard.
• Make sure the layout is set to the correct one for your region (e.g., US QWERTY).
• If it's correct, try switching to another layout and then back to see if that resets it.

Keyboard Troubleshooter:

• Open Settings > Update & Security > Troubleshoot.
• Scroll down and select Keyboard, then run the troubleshooter to see if it can detect any issues.

Reinstall Keyboard Driver:

• Right-click the Start button and select Device Manager.
• Expand the Keyboards section, right-click your keyboard driver, and choose Uninstall device.
• Restart your laptop. Windows will reinstall the keyboard driver automatically.

Check Sticky Keys Settings:

• Go to Settings > Ease of Access > Keyboard.
• Ensure Sticky Keys is turned off as it can sometimes cause issues with modifier keys like Shift.

Reset Keyboard Settings:

• You can try resetting the keyboard settings by going to Control Panel > Ease of Access > Ease of Access Center.
• Click on Make the keyboard easier to use and ensure all options are set to Off (e.g., Sticky Keys, Filter Keys).

I hope this helps.

Take care and have a good day.

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Alden4

HP Support