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‎11-25-2024 11:31 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D119AV)
Operating System: Microsoft Windows 11

Purchased a new/sealed HP laptop from Amazon on 11/14/2024. The dates on the internal information show warranty started sept 2023 and ended early November 2024. Attempted to use HP "Dispute a Warranty" feature on their website but it lets me enter all information and photo but goes into an endless spin symbol after hitting submit.  Have tried multiple times.  I cannot find an alternate contact for HP to address the issue. Any assistance would be appreciated

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1 REPLY 1

‎11-26-2024 01:32 PM

HP Recommended

Hi @JB4650,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with updating your laptop warranty and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further with getting the warranty updated as per the purchase date. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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