Right shift key not working HP Envy 17

[poe315]

As it says, right side shift key not working...

[Raj_05]

Hi @poe315,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the right Shift key on your HP Envy 17 is not working, here are some troubleshooting steps to try.

Check for Physical Issues:

• Make sure there’s no debris or dust underneath the key.
• Press the key multiple times to see if it starts working again.

Keyboard Driver Update:

• Go to Device Manager > Keyboards.
• Right-click on the keyboard driver and select Update driver. Restart your laptop after updating.

Keyboard Settings:

• Sometimes, keyboard settings may be accidentally changed. Go to Settings > Ease of Access > Keyboard and make sure that Sticky Keys or Filter Keys are not enabled.

External Keyboard Test:

• If you have an external keyboard, plug it in and check if the right Shift key works there. This helps to rule out hardware failure.

Reset Keyboard Mapping:

• If you have third-party software for customizing key functions, try resetting it to the default settings.

Check for Software Conflicts:

• Some programs may interfere with keyboard input. Boot into Safe Mode to see if the issue persists.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support