Sticky Keys

[Tori91]

I have sticky keys and trying to figure out if I have a warranty on my laptop or if someone can let me know the key can be removed so I can clean under them. 

Model: 15-dy5131wm

Warranty: 1y1y0y

[Raj_05]

Hi @Tori91,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you have sticky keys on your HP 15 laptop, it could be due to debris or buildup underneath the keys. Here are a few steps you can try to clean the keys.

1. Turn off your laptop to avoid accidental key presses.
2. Use compressed air to blow out any dust or debris around the sticky keys.
3. Gently remove the key: Many laptop keys can be carefully pried off with a flat tool like a small plastic pry bar or a flathead screwdriver. Make sure to lift from the edges to avoid damaging the key or the mechanism beneath it.
4. Clean under the key: Once the key is removed, you can use a soft cloth, cotton swab, or alcohol wipe to clean the area.
5. Reattach the key: After cleaning, carefully snap the key back into place by aligning it and pressing gently until it clicks.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support