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‎10-03-2021 05:29 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone!

 

Could someone manage downloading the TPM update for HP Spectre x360 Convertible 13-ae0xx through the HP Support web page : https://support.hp.com/be-fr/document/c05792935

 

When I try to download the file, I get redirected to an error page. It looks like the download link provided by HP is not working anymore for my PC...

 

Does someone know how I could get the installation package for my PC?

 

Thankfully, Cyril

Category:
3 REPLIES 3

‎10-03-2021 07:04 AM - edited ‎10-03-2021 07:05 AM

HP Recommended

Hi, Cyril:

 

What sp##### file are you trying to download?

 

I do not see your notebook's Spectre x360 Convertible 13-ae0xx model series on the list of PC's supported for the upgrade.

 

I only see the Spectre Pro model series on there.

 

HP Spectre Pro 13 G1

HP Spectre Pro x360 G2

 

Doesn't your notebook already have a TPM 2.0 device?

 

I do not believe that any of those files are applicable to your model.

 

Paul

 

 

 

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‎10-03-2021 08:05 AM - last edited on ‎10-03-2021 08:17 AM by Moderator

HP Recommended

Hello Paul,

 

Thank you very much for your quick answer. In the list I see:

 

  • HP Spectre x360 13 Convertible PC (models 13-ae0xx)
  • SLB9665 TPM 2.0 ver. 5.62.3126.0
  • SP84186

This seems to apply to my computer, does it? This is this file that I am currently trying to download, but the link seems broken.

 

I received a notification from Windows Defender saying that my TPM had to be updated, which redirected me on this download page.

 

Thankfully, Cyril

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‎10-03-2021 08:15 AM

HP Recommended

You're very welcome, Cyril.

 

Sorry.  I completely missed that section on the webpage.

 

It appears that file has been removed from the HP FTP site, and I believe that this is the reason why the file has been removed...

 

TPM need to be updated : sp84186 with bios version F.11 unde... - HP Support Community - 7083784

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