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‎10-14-2024 08:57 PM - last edited on ‎10-15-2024 12:43 PM by Retired

HP Recommended
Product: Hp

My laptop have a problem if the keyboard works the touch screen doesn't works and vice-versa

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1 REPLY 1

‎10-16-2024 09:33 AM

HP Recommended

Hi @Dps34,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with touch and keyboard on your Laptop.

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time both the hardware were working fine?

- Were there any changes made to your laptop recently?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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