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‎04-12-2022 02:32 PM

HP Recommended
Product: HP ENVY - 17-bw0011nr
Operating System: Microsoft Windows 10 (64-bit)

I used to have a web page for my ENVY which had links on it by which I could get updates from HP.  It showed all kinds of detailed information.  I guess I lost the link because now I can only find a HP page that I registered my laptop on, but it does not show any of the detailed information that the previous link did.  Anybody know how to get back to that page, or does HP no longer offer it?  Thanks!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2022 07:33 AM

HP Recommended

That would be the HP Support Assistant

 

You can find it at the HP web document in the hyperlink below this line

https://support.hp.com/us-en/help/hp-support-assistant

 


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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9 REPLIES 9

‎04-12-2022 04:45 PM

HP Recommended

@mtrot 

 

I don't know which one you are looking for. There are some web sites for your machine

 

Regards.

BH
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‎04-19-2022 07:29 AM

HP Recommended

Thanks.  No, it was a personal HP web page which displayed all my devices, both my first ENVY laptop, which HP replaced, and the replacement ENVY laptop, as well as my printers.  And, on this page, there were links you could click on to check for updates from HP for the laptop.  This page also showed the dates of my warranty, as well as the information on my Care Pak that I purchased.   I now cannot find this page at all.

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‎04-19-2022 07:33 AM

HP Recommended

That would be the HP Support Assistant

 

You can find it at the HP web document in the hyperlink below this line

https://support.hp.com/us-en/help/hp-support-assistant

 


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-19-2022 07:42 AM

HP Recommended

Thanks again, but that is not it.  It was an HP web page.

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‎04-19-2022 07:56 AM

HP Recommended

I believe that you may be mistaken.

 

I own numerous HP products and on my laptop in specific , the HP Support Assistant shows all of my HP products and their warranty status. It also has links to updates, drivers and product manuals.

 

Try installing the HP Support Assistant 9 from the download available at the web document I provided in my previous post.


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎04-19-2022 08:39 AM

HP Recommended

Okay, my bad, it looks like you're right.  I guess I used to see my information on that app.  I looked at it a few minutes ago and it showed both my first ENVY laptop and my replacement ENVY laptop(which I had labeled, "My replacement laptop".  But somehow, the app updated and now it only shows my current laptop, not the one that was replaced, which somehow dropped off.  It also dropped off my printers, but I was able to add back the one I currently use.

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‎04-19-2022 08:43 AM

HP Recommended

Yes. No worries! As long as it is sorted.

 

Don't forget to mark my post as the accepted solution.


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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‎04-19-2022 09:35 AM

HP Recommended

Well, I didn't mark it as an accepted solution, but whatever...  I still don't see the first laptop that I had.

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‎04-21-2022 12:06 PM - edited ‎04-21-2022 12:07 PM

HP Recommended

If you remove a notebook or other HP product on any of your PCs that have HP Support Assistant, that has the effect of

removing it from another instance of HP Support Assistant on another device.

 

If you are still actively using the "first" laptop and have HP Support Assistant installed on it you will see it on another of your HP PC products with HP Support Assistant installed.


I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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