driver problem

[AComputer1]

 windows cant find drivers online and device name it says unknown help me so i cant find myself btw my OS is win  10 ltsb 64x not normal win 10 64x and my laptop model is dv6 1140 et

[Paul_Tikkanen · Accepted solution]

Post the hardware ID's for the Unknown devices so I can figure out what drivers they need.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager

You need this driver for the Base system devices:

JMicron Card Reader Driver

sp45046.exe

[AComputer1]

thanks

[Paul_Tikkanen]

You're very welcome.

If you post the hardware ID's for the other two devices, I will post the links to the drivers you need for those as well.

[AComputer1]

usb\vid_138a&pid_0001&rev_0372

acpi\ven_hpq&dev_0004

[Paul_Tikkanen]

You need this driver for the usb\vid_138a&pid_0001:

Validity Fingerprint Sensor Driver

sp45050.exe

If the auto install method doesn't work, try manually installing the driver from the device in the device manager.

To do that, go to the device manager, click on the usb\vid_138a&pid_0001 device needing the driver.

Click on the driver tab. Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp45050.

Make sure that the Include subfolders box is checked and the driver should install.

You need this driver for the acpi\ven_hpq&dev_0004 device:

HP 3D DriveGuard Software 

sp64144.exe

[AComputer1]

one last thing  driverpack has any virus? because i tried to use it and i cant use that but driverpack downloaded so much thing i deleted all of them but there is any need for format or there is no problem?

[Paul_Tikkanen]

I don't think that Driverpack software contains viruses, but I would uninstall it from your programs menu if you have not done so already.

Your notebook is old, is not supported for W10 and there actually no 'real' W10 drivers for it.

The drivers I gave you are the official HP Windows 7 drivers from your notebook's driver support page which should work fine on W10.

HP Pavilion dv6-1140et Entertainment Notebook PC Software and Driver Downloads | HP® Support

I have even used some Vista and XP drivers for W10 on old PC's that I upgraded to W190.

They work fine.

So, if all the unknown devices are gone with the drivers I gave you, then you are good to go.

[AComputer1]

so there is no need for format thanks for helping 

[Paul_Tikkanen]

You're very welcome.

There isn't any need to reformat or reinstall Windows.