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‎04-22-2019 11:51 AM

HP Recommended
Product: Envy 15t select
Operating System: Microsoft Windows 10 (64-bit)

I have had a problem with the left hinge on my computer (purchased Dec. 2013) for at least a year or more. It wasn't a big deal, until I just yesterday took it to Best Buy's Geek Squad and the tech that tried to fix it made it worse. Now, the bottom panel is somewhat separated from the top panel and it doesn't click closed anymore. The tech told me something was broken and it was not fixable. It isn't under HP warranty anymore.

 

Is this fixable or do I need to replace it?

19 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-22-2019 12:02 PM

HP Recommended

@karena3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP

View solution in original post

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4 REPLIES 4

‎04-22-2019 12:02 PM

HP Recommended

@karena3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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‎04-22-2019 12:19 PM - edited ‎04-22-2019 12:23 PM

HP Recommended

Hi!, @Karena3 :

Your notebook, have Generic Maintenance Manual ... http://h10032.www1.hp.com/ctg/Manual/c03317211

Have, base enclosure (reference 16) ... 668825-001

For the hinges IMHO must be not sold separately. 

Can repair ... https://www.youtube.com/watch?v=cyaZ-7rUFmQ

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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‎06-26-2019 09:08 PM

HP Recommended

I have a HP 17T-J000 C8U17AAR that has a similar problem, investigating fan issue discovered broken plastic in it and noticed hinge screws plastic disintegrated, fan works afterward, but hinge is the real problem. Ethernet not reliable due to mechanical separation from broken hinge screw plastic.

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‎06-26-2019 09:18 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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