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‎01-17-2025 03:11 PM

HP Recommended

I need a WIA driver

Category:
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1 REPLY 1

‎01-20-2025 03:01 AM

HP Recommended

Hi @hchandler,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

 

  • Shell Hardware Detection = ShellHWDetection
  • Print Spooler = Spooler
  • Windows Image Acquisition (WIA) = stisvc

reboot and try again

 

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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