laptop screen separating

[Jeet_singh]

Hi @LoriMarie, @Ziggy16,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.

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Thank you for visiting the HP Support Forum.

Regards,

[LoriMarie]

I have an update on my HP laptop that has the broken hinge and the screen that is separating. I received a call late yesterday from the escalation specialist. She said that she fought for me and they are going to pay for the whole repair. She said there were tech notes from when I first called that I was fearful of shutting the computer to put it in the box to mail back to HP because it was going to cause it to break more. I am now just waiting for the repair to be completed and my computer to be returned to us. If I have any other updates once it is returned I will post them here. I am happily surprised with such a positive outcome.

[LoriMarie]

I have an update on my HP laptop that has the broken hinge and the screen that is separating. I received a call late yesterday from the escalation specialist. She said that she fought for me and they are going to pay for the whole repair. She said there were tech notes from when I first called that I was fearful of shutting the computer to put it in the box to mail back to HP because it was going to cause it to break more. I am now just waiting for the repair to be completed and my computer to be returned to us. If I have any other updates once it is returned I will post them here.

[Huffer]

See...its not all bad news. Thanks for the update. 

[neabran]

Sigh, this is happening to me too.  😞