laptop will not power on power light blinking

[Rich346]

Laptop serial # [Personal Information Removed] model # 15-eg0165st will not power on. power led flashes about every 5 sec, led by power plug on. tried without external power same, removing battery same, hard rest same, holding windows key + B then power button same. any ideas?

[Treeko]

Hi @Rich346,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your laptop.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Rich346]

Model # 15-eg0165st

[Treeko]

Hi @Rich346,

Thank you for writing back.

Product name: Identify your notebook in a series your product belongs. For example, HP Spectre Folio - 13-ak0001na. You might need more specific information to find support for your product.

Please help me with the complete model name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Rich346]

Model 15-eg0165st , Product  ID 4Z506VA , Product # 9WF73AV

[Treeko]

Hi @Rich346 

Thank you for confirming.

Please try to power on the device in a different power source and directly to power source.
Kindly confirm if it does not power on at all.

If it does, please check if you can enter BIOS page
1) Shutdown the computer. 

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 

3) Press F2 once.

Let me know so that I can assist you further.

Take care and have a good day. 
 

Treeko
HP Support

[Rich346]

It does not power on at all

[Treeko]

Hi @Rich346 

Thank you for confirming.

Please contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 

Note: Select your country from the dropdown, enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Rich346]

Thanks for your replies. I've been through this route and without any trouble shooting said the motherboard needs replacement and quoted me a very high price(more then what I paid for the laptop) to fix it. The laptop at that point was only two weeks out of warrenty and I thought they would have a little give in there terms but no luck.