leptop is not charged it show 0%

[dax109]

hp victus when i charge leptop in dosent charge it show 0% charge

[A_Gayathri]

Hi @dax109,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your Victus by HP 15.6-inch Gaming Laptop is showing 0% charge and not charging despite being connected to a power source, it indicates a potential issue with the battery, charger, or the internal charging circuitry. Follow these steps to troubleshoot:

1. Check the Charger and Connection

• Inspect the charger: Ensure the charger is an HP-certified charger compatible with your laptop model.
• Check for damage: Look for any frayed cables or bent pins.
• Secure connection: Verify that the charger is firmly connected to the laptop and power outlet.
• Try a different outlet: Ensure the power outlet is functioning by testing with another device.

2. Reset the Battery

• Unplug the charger and remove any connected peripherals.
• Press and hold the power button for 15 seconds to discharge residual power.
• Plug the charger back in and attempt to power on the laptop.

3. Check for LED Indicators

• A solid charging light (usually white or amber) near the charging port indicates the charger is detected.
• If the light is off or blinking, there may be a hardware issue.

4. Run Battery Diagnostics

• Power on the laptop and press F2 repeatedly to enter the HP UEFI Diagnostics Tool.
• Select Battery Test and follow the on-screen instructions.
• Note down any error codes and messages.

5. Update BIOS

• Connect the laptop to a power source and access the HP Support Assistant to check for a BIOS update.
• Updating the BIOS can resolve battery-related firmware issues.

6. Inspect the Battery

• Open Device Manager (search for it in the Start menu).
• Expand the Batteries section and check for any warnings or error messages.
• Right-click on Microsoft ACPI-Compliant Control Method Battery, then click Uninstall and restart the laptop.

7. Hardware Troubleshooting

• Test with another charger: Borrow a compatible charger to rule out a charger issue.
• Inspect the charging port: Ensure no debris or damage is present in the charging port.

8. Replace the Battery (If Necessary)

• If the laptop only works when connected to the charger and diagnostics show the battery is not detected or is at fault, it may need replacement.
• Ensure the replacement is an HP-certified battery for your model.

Refer to this document:  Battery Does not Power Notebook or Hold a Charge 

I hope this helps. 

Take care and have a good day.

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