After factory reset my laptop shut down during instillation and won’t reinstall

[Znrc27]

  I have clicked ok over and over and the same message comes up. I did a factor reset and while it was installing everything afterwards my laptop shut off. Now I can’t get past this screen. Please help!! I wanted to give this to my son for Christmas 

[mettech1]

There might be an option in BIOS to restore to a earlier time or something similar. Check your manual for details.

[mettech1]

I can see that you have an error message on your screen but I can't read it. Could you post a copy of the error message in this post?

[WAWood]

@Znrc27 

You should have checked here BEFORE you forced the reset -- as these models have insufficient disk capacity to do a reset and forcing that will only corrupt the PC and render it useless -- as you have discovered.

The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.

[mettech1]

Power your device off. Switch on and press the escape key every second, this will take you into BIOS. There might be a recovery option.