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Locked

‎06-25-2020 07:20 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

This is my daughter's laptop that I purchased for her for school.  Last night she did an HP BIOS update as prompted by Windows when she tried to shut down the computer.  But now every time it powers on it goes into a Bitlocker screen that prompts for a recovery key.  I've looked on the Microsoft site, and it suggests the key can be found through her Microsoft account (we never set one up, she just logs in with a local account), a USB drive (we never actually turned on Bitlocker, it must have come with it enabled, so we didn't go through that USB creation process), a printout (same), or a text file (the only text file that could possibly exist is on the hard drive we can't get to).  I am able to get into the BIOS, and it is showing the version as F.10 -- is that current?  Why would a BIOS upgrade trigger Bitlocker?  I feel like we're stuck with rebuilding this machine, but hoping this forum has some other ideas before my daughter loses all her data (extreme sadness).  TIA for the help!

5 people had the same question
3 REPLIES 3

‎06-26-2020 10:04 AM - last edited on ‎06-26-2020 10:17 AM by Retired

HP Recommended

I got an email message about a reply from "leee488" requesting a serial number, but for some reason I get denied when trying to access the link.  I assume the request is for the laptop serial number, which is [edit].  Hope this reply gets to you.

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‎06-26-2020 10:32 AM - edited ‎06-26-2020 10:33 AM

HP Recommended

The newest BIOS for your model laptop is F10 RevA. https://support.hp.com/us-en/drivers/selfservice/hp-envy-15m-dr0000-x360-convertible-pc/26122260/mod...

There are older versions available.

 

I don't know anything about BitLocker as I never use it.

.

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‎06-26-2020 10:53 AM

HP Recommended

@AndyPilcher

 

Based on the issue BIOS upgrade triggered Bitlocker recovery key please contact HP in your country for further support.

 

HP

 

Thank you for using the HP Support Community.

 

Cheers

 

I work on behalf of HP
1 person found this reply helpful
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