-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Factory restore/ no password
Create an account on the HP Community to personalize your profile and ask a question
09-07-2011 07:28 AM
My daughter bought 2 used HP notebooks. I want to restore them to factory condition but they are password protected. We have no clue what the passwords are. How can I restore them?
Solved! Go to Solution.
Accepted Solutions
09-07-2011 09:21 AM
Hi,
Some models will launch Recovery Manager just by continually tapping f11 as you start the machine, others require you to continually tap the esc button as you start and the chose f11 - probably worth trying both these methods with each notebook. If they don't work, it may be that the previous owner has removed the recovery partition, in which case, you'll need to order the Recovery Discs for each machine as described in my previous post.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-07-2011 07:51 AM
Hi,
Do you mean they both have Windows Log-on Passwords or Bios Passwords?
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-07-2011 08:18 AM
Hi,
Try the following.
Shut down the notebook. Tap away at f11 as soon as you press the power button to see if this launches Recovery Manager. If it does, you can then use this to completely reinstall the operating system which will remove any password.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-07-2011 08:39 AM - edited 09-07-2011 08:46 AM
Hi,
Is one of the options System Recovery?
What are the other options listed here?
Do you get any further options if you tap away at esc as you start the notebook?
What are the full Model No. and Part No. of the notebooks ( this should be on the service tag underneath )?
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-07-2011 09:06 AM - last edited on 04-18-2016 02:17 PM by OscarFuentes
Hi,
You can order a replacement set of Recovery Discs using the link below - the cost will depend on the Country you live in.
http://support.hp.com/us-en/document/c00810334
If you have any problem with this link, order them directly from HP.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-07-2011 09:21 AM
Hi,
Some models will launch Recovery Manager just by continually tapping f11 as you start the machine, others require you to continually tap the esc button as you start and the chose f11 - probably worth trying both these methods with each notebook. If they don't work, it may be that the previous owner has removed the recovery partition, in which case, you'll need to order the Recovery Discs for each machine as described in my previous post.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP