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- Fail downloading updates - HP Support Assistant

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12-26-2011 06:24 PM
Hi All,
I have problem to check HP Updates using HP Support Assistant for last two months. It always fail downloading updates.
Latest analysis was at 9 Oct 2011.
How to fix this problem? When I check latest version of HP Support Assistant, it says it is the latest version.
My computer is HP Pavilion dv7-6107tx Entertainment Notebook PC.
Solved! Go to Solution.
Accepted Solutions
12-26-2011 07:58 PM
Uninstall HP Support Assistant in Control Panel, Programs and Features. Right click HP Support Assistant and select Uninstall. Restart the notebook.
Next, download and install the latest version from here:
http://h18021.www1.hp.com/helpandsupport/HPSA.html
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
12-26-2011 07:58 PM
Uninstall HP Support Assistant in Control Panel, Programs and Features. Right click HP Support Assistant and select Uninstall. Restart the notebook.
Next, download and install the latest version from here:
http://h18021.www1.hp.com/helpandsupport/HPSA.html
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
01-12-2012 05:35 PM
I have downloaded the latest version of HP Support Assistant but it seems like the same error happen. It still fail to update my driver. I keep trying it for many times and have been restarting my devices for many time also. Just for your infromation. I used HP Probook 4420s. Hope you can help me.
02-21-2012 05:07 PM
I keep getting error 1316 and error 1603 when trying to install an updated HP Service Assistant. I have no HP support assistant that shows up in control panel. I do not know how to resolve this issue. I first became aware of this when HP health check notified me that a newer version was available but when I followed the instructions I only keep getting the two errors above. I have already followed the solution posted in the forum and it still did not work. Please help me resolve this issue. Thank you.
03-29-2012 10:22 AM
I also got the same issue and I have the latest version (6.1.12.1). Before it worked but not anymore. I tried to reinstallation but no luck. It's still failing dowloading updates, gathering info and my system analyzing.
Does anyone got the same problem like this screenshot showing above?