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- HP Community
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- Notebook Operating System and Recovery
- Re: Forgotten BIOS password on EliteBook 6930p

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02-24-2011 03:05 PM
That solution did not work for me as it gave an error message that valid password had not been supplied. If you look through the commands you'll see /curSetupPassword:"pwd" with the comment "provide only if needed for /setconfig or if changing the password with /NewSetupPassword. So effectively a useless solution as you need the old password to set a new one!
03-14-2011 01:48 AM
@Bluprint101 wrote:
hi. could anyone pls help me reset the BIOS password on an EliteBook 6930p I can't access the BIOS settings screen bytheway because its password protected. any help would be greatly appreciated
03-14-2011
06:44 AM
- last edited on
04-18-2016
12:40 PM
by
OscarFuentes
Hi:
The BIOS password on a 6930p cannot be removed without knowing the HP Sparekey password unlock clues.
http://support.hp.com/us-en/document/c01443321
If you didn't enable HP Sparekey then there is no way to remove a BIOS password on a 6930p. The motherboard or BIOS chip would need to be replaced.
Paul
01-12-2012 03:07 AM
Hi,
You need to log formal case with HP phone support/email team. post which HP team can get a SMC file to reset the password for specific machine. you may need to provide UUID and other details to HP.
Hope it helps.
Regards,
Waseem,
I work for HP.
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WW
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03-09-2012 12:59 PM
@Bluprint101 wrote:
hi. could anyone pls help me reset the BIOS password on an EliteBook 6930p I can't access the BIOS settings screen bytheway because its password protected. any help would be greatly appreciated
04-18-2012 09:59 AM
You need to log formal case with HP phone support/email team. post which HP team can get a SMC file to reset the password for specific machine. you may need to provide UUID and other details to HP.
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***
04-18-2012 10:34 AM
once you log a support case with HP customer care, they will provide you once utility and steps to run it. which can capture the UUID. BTW- UUID is a unique ID for each machine (16 or more digits) stored in BIOS itself.
Once the utility results(UUID and other info) in the log file, shared with HP. they can generate a key file(SMC) to reset.
well, Technical support depertment can help you in it, no need to ask for any specific person or department.
hope it helps.
WW
“I am an HP Employee“
***** Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem***
04-28-2012 02:47 PM
@axferro wrote:Hi
Now I have a big problem. I am in Brazil. HP support here doesn´t know anything about it.
They just said me that I need to change my motherboard.
Is there any other way to fix it?
Alex
Unfortunately only a HP service center can repair it, is the notebook under HP warranty?