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Oliver75
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Message 1 of 10
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Solved!

HP Model 15-bw503ng gets image interference when booting from USB to install Win10

HP Recommended
HP Notebook - 15-bw503ng
Microsoft Windows 10 (64-bit)

Hey everybody,

 

I'm trying to install Win10 21H2 from a bootable Kingston USB Stick with 32GB. The creation of the USB Stick was fine and the computer is recognizing the USB-Stick. I disabled Secure Boot and started the installation process. After selecting the distribution of Windows it starts do load the files but after a few seconds i only get a very colorful image interference! I'm not able to do anything. 

I alread had that with another model and wasn't able to install the OS either.

 

I guess it will only be some kind of setting in the BIOS but I have no clue what I'm doing wrong. PLEASE HELP!!!!

1 ACCEPTED SOLUTION

Accepted Solutions
ub6424
Level 9
4,043 4,025 221 380
Message 6 of 10
Flag Post
HP Recommended

Hello @Oliver75 

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.52 Rev.A14.0 MBJan 10, 2020Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Install/Update Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

 

(3) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(4) Alternative to a normal installation

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

View solution in original post

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ub6424
Level 9
4,043 4,025 221 380
Message 2 of 10
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HP Recommended

Hello @Oliver75 

 

Do you have already a running operating system (windows) on your notebook ?

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
Oliver75
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Message 3 of 10
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Yes, there is already Win10 installed but I want to have a clear installation.

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ub6424
Level 9
4,043 4,025 221 380
Message 4 of 10
Flag Post
HP Recommended

Hello @Oliver75 

 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

( Please note: It's not allowed to post serial numbers (s/n) in public ! )

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
Oliver75
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Message 5 of 10
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HP Recommended

The Product Number is: 3LG80EA

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ub6424
Level 9
4,043 4,025 221 380
Message 6 of 10
Flag Post
HP Recommended

Hello @Oliver75 

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.52 Rev.A14.0 MBJan 10, 2020Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Install/Update Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

 

(3) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(4) Alternative to a normal installation

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
Oliver75
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Message 7 of 10
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Thank you very much! I updated the BIOS and the installation of windows went really well. 

 

Thank you very much!

 

But I have another one with similar problems but this will be a little bit harder.

 

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ub6424
Level 9
4,043 4,025 221 380
Message 8 of 10
Flag Post
HP Recommended

Hello @Oliver75 

 


@Oliver75 wrote:

Thank you very much! I updated the BIOS and the installation of windows went really well. 

Thank you very much!

But I have another one with similar problems but this will be a little bit harder.


It was a great pleasure to help you 

 

>But I have another one with similar problems but this will be a little bit harder.

? So let me know what your question is ... 😊

 

best regards

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Oliver75
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HP Recommended
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ub6424
Level 9
4,043 4,025 221 380
Message 10 of 10
Flag Post
HP Recommended

Hello @Oliver75 

 

It was a great pleasure to help you 

 

best regards

Was this reply helpful? Yes No
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