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‎06-14-2021 02:35 PM

HP Recommended
Product: Hp Omen 15
Operating System: Microsoft Windows 10 (64-bit)

Hi!

My Omen 15, after a system restore to the 6th of June is dead. When I turn on my laptop, the blue screen of death appears saying " CRITICAL_PROCESS_DIED". I Tried to start my pc in safe mode but the same BSOD appears. I can only open the BIOS and it says that my current version of diagnostic is not up to date. In addition, I can open the troubleshoot but I cannot do a system restore, because it doesn't allow me to select the disk that I want to restore. I cannot reset the system maintaining the files and I tried both the local system and cloud options.

I think there is a problem in the version of the BIOS that don't allow me to use the laptop.

 

Thank you in advance!

Category:
1 REPLY 1

‎06-14-2021 11:34 PM

HP Recommended

go to windows recovery by pressing the appropriate button then try automatic system repair . tell me that if problem is fixed or not

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