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‎05-15-2024 06:33 PM

HP Recommended
Product: HP Notebook - 14s-cf2000tx
Operating System: Microsoft Windows 11

Hi HP,

 

At first, I'm not sure why my screen asks me to contact the hp Techcentre startup. But I started to recognize the notice appeared after my laptop can't operate without plug in with charger. If not after a minute the screen will stop operate and I need to plug in and restart again. 

 

I hope this issue can be solve after I know the problem and action that I should take. Thank you and have a good day!

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1 REPLY 1

‎05-17-2024 07:55 AM

HP Recommended

Here's a document from HP about battery charging issues:


https://www.hp.com/my-en/shop/tech-takes/post/why-is-my-laptop-battery-not-charging


And Here's a video from HP Support about troubleshooting battery issues:


https://www.youtube.com/watch?v=VCE6cQbzUrI



I am a volunteer and I do not work for, nor represent, HP
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