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‎03-26-2024 11:09 AM

HP Recommended
Product: OMEN by HP - 17-an104ur
Operating System: Microsoft Windows 10 (64-bit)

Hello! Please tell me I don’t know how to return the Windows 10 OS key that was installed on the laptop. My laptop burned down in a fire, can you help?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2024 11:44 AM

HP Recommended

Hi:

 

The product specs for your notebook indicate that it came with W10 Home.

 

OMEN by HP - 17-an104ur Product Specifications | HP® Support

 

The W10 OEM product key is encrypted in your notebook's BIOS, and it can only work on that one notebook.

 

If your notebook was burned in the fire, the product key is irretrievably gone.

 

Even if you had a printout of the key, it would not work on another PC.

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1 REPLY 1

‎03-26-2024 11:44 AM

HP Recommended

Hi:

 

The product specs for your notebook indicate that it came with W10 Home.

 

OMEN by HP - 17-an104ur Product Specifications | HP® Support

 

The W10 OEM product key is encrypted in your notebook's BIOS, and it can only work on that one notebook.

 

If your notebook was burned in the fire, the product key is irretrievably gone.

 

Even if you had a printout of the key, it would not work on another PC.

Reply
Was this reply helpful? Yes No
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