HP Pen control app not compatible

[Hiba7]

I bought an HP Rechargeable MPP 2.0 Tilt Pen for my laptop HP EliteBook x360 1030 G4 Notebook PC, and the pen didn't work, so I downloaded the app HP Pen Control, and the app didn't work too. it said "Sorry, HP Pen Control is not compatible with this computer"!! I need a solution ASAP, I need to use the pen now. Before I bought it I made sure it was compatible with my laptop.

[Dragon-Fur]

@Hiba7 

Welcome to the HP Community --

According to the Maintenance and Service Guide , this is the pen compatible with your computer:

Pen (with app launch button)    L16131-001

HP Rechargeable Active Pen Specifications 

I am not aware that the HP Pen Control App supports the pen marked as compatible for your computer.

What you say might be true but I cannot find a way to confirm.

================================================================

HP Pen Control  Application – As Available at the Microsoft Store

Microsoft Store > HP Pen Control Application - System Requirements

Available on: PC

OS: Windows 10 version 14393.0 or higher

Architecture: x86, x64

Notes: Microsoft Visual C++ Redistributable packages for Visual Studio 2017 x86;Digital Pen - HP Pen HP Rechargeable MPP2.0 Tilt Pen; HP Spectre x360 2-in-1 Laptop 16-f0xxx;HP Spectre x360 Convertible 14-eaxxxx/13-awxxxx/15-ebxxxx/15-dfxxxx;HP ENVY x360 Convertible 15-esxxxx/15-euxxxx/13-ayxxxx/13-bdxxxx/15-eexxxx/15-edxxxx/15-dsxxxx/15-drxxxx;HP Pavilion x360 Convertible 14-dyxxxx/15-erxxxx/14-dwxxxx/15-dqxxxx/14-dwxxxx/14-dhxxxx/14-cdxxxx;HP Tablet 11-bexxxx

--  --  --  --  --  --  --  --  --  --  --  --  --  --  --  --  --  --  --

Document:  HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)

HP Pen Control – Microsoft Store - Description:  This application allows customization of stylus buttons for HP stylus models – including HP Pen and HP Rechargeable MPP2.0 Tilt Pen.  You can seamlessly switch between stylus button function.  HP Pen, HP Rechargeable MPP2.0 Tilt Pen, and the HP Pen Control application are provided for supported computer models.

HP Device Home Page - References and Resources

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When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

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HP EliteBook x360 1030 G4 Notebook PC  

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[Hiba7]

Thank you very much for your reply.

So, you are saying that HP Rechargeable Active Pen, is the only compatible pen with my device, meaning that the pen I bought will not work?? 

[Hiba7]

+ where did find that the pen you mentioned is compatible with my laptop? I couldn't find information regarding compatibility any where for my device.

[Dragon-Fur]

@Hiba7 

You are welcome.

You said you checked that the pen you bought is compatible.

"Before I bought it I made sure it was compatible with my laptop."

I am saying that

Based on the information I have found, I cannot verify that what you found (or were told) is true.

Pen Information included in the manual:

 Maintenance and Service Guide 

Page 21

Based on the information in the service guide, there is one pen listed as supported.

My interpretation:

The pen you purchased is not compatible with your computer

and

The HP Pen Control application is not compatible with pen  L16131-001) and is not therefore useful or needed with the pen:  HP Rechargeable Active Pen Specifications 

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People who own, use, and support HP devices.

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[Hiba7]

Yes, I said I made sure, but from other websites and a lot of browsing, it's so difficult to find information on this website.

Thank you for your clarification finally I got a clear answer, but it's too late after I got the wrong pen, unfortunately.

So I have one last question, the HP Rechargeable Active Pen system requirements according to this page you posted in your previous comment are: 

Windows 8

Windows 8.1

Windows 10

and I have Windows 11, so even if I buy this pen is it going to work with Windows 11, and if it didn't, aren't there any other types of pen that will work with my device and OS, other than HP pens?

[Dragon-Fur]

@Hiba7 

Based on the listed driver support,  I guess yes.

Software and Drivers

Select / Change OS to Windows 11

Submit and then open list...

Wacom AES Digitizer Driver 

HP documentation runs from "golden and all good" to "Yeah, not so much".

I hope for the best when I risk trying to help someone with anything that outside of my areas of expertise and requires a bit of faith in the process

"Other pens"

I don't know that one either -- "Wacom AES" is a pretty common pen protocol -- you could try a different Wacom pen.

True - trying different pens might be painful depending on your location, the merchants, and their return policies...

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[cchriss]

Microsoft Store > HP Pen Control Application is not compatible, as the app states, when started. On the Envy X360 (listed as compatible) there is the "HP Pen Control PLUS Application" preinstalled. I uninstalled it incidently, but can not reinstall it, as the "HP Pen Control PLUS Application" is neither in the Microsoft Store nor on the Software and Drivers Section on the HP Hompage.
The HP Rechargeable MPP 2.0 Tilt Pen works with Envy X360 and Spectre X360 as I tested, but buttons cannot be configured, if HP Pen Control PLUS Application was incidently uninstalled, because you cannot reinstall it

[Dragon-Fur]

@cchriss 

For those reading - Thread of the same subject:

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/quot-HP-Pen-Control-PLUS-Application-...

"There always is a complete HP recovery on the harddisk, but I do not want to spoil several days to reinstall and reconfigure all programs, just for a small app."

True - days "Spoiled" might not be worth the work to Recover.

The app is mentioned in a different system's Maintenance and Service Guide -- as you've found, there is no obvious way to easily reload the app if it is removed from the File System.

I will forward a request -- should there be a response at some point --perhaps a solution other than Recovery, an HP Pen Control Plus app might become available.

No one likes to be told No.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[cchriss]

@Dragon-Fur Yes, the thread you mentioned, I opened after replying to this one.
I was quite frustrated, as the first and second support level didn't even know, that the "plus" version exsists.

The total application is still fully existent in the file system under 
C:\Program Files\WindowsApps\AD2F1837.HPPenControlPlus_1.1.7.0_x64__v10z8vjag6ke6.

The uninstall click just simply removed it from the list of installed apps and deleted several of the registry entries.
I checked it, as in old times you could cheat and revive progs with small changes in the registry, but today they write essays into the registry for such a small app. 🫨

It would be really great, if you succeed in initiating HP to make the HP Pen Control Plus app become available.

thx for your efforts👍