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HP Recommended

I'm trying to get a replacement laptop charging cable for mine, which broke, but HP wont help me without a "PN" number from the broken charger cable. I see a "Regulatory Model Series" number, an "HP Part No.", a "Replace With HP Spare" number, a "S/N" number, and a "CT" number, but according to HP support, none of these are the right number, it has to be a "PN" number.

8 REPLIES 8
HP Recommended

Please post your full product Number of the notebook. I will see If I can find it for you.

 

#2

 

 

 

HP Product number label.gif

 

 

 

HP Recommended

the laptop is

s/n: {Removed for privacy}
p/n: KR346AV

 

 

for the charger, :
s/n: {Removed for privacy}
part number: 519330-003
p/n: ?
CT: WASHD0AARYIUH7

thank you!

HP Recommended

Here are the HP part numbers for the AC adpaters, there are 2 different ones, depending on Output  Wattage.

 

Not sure which one was shipped with your notebook originally, maybe look on the label for Output wattage and match it.

 

there are the actual Part numbers listed by HP on the parts website

http://partsurfer.hp.com/Search.aspx?SearchText=CNF8182RNT

 

65 Watt

613149-001

 

90 Watt

613150-001

 

You might be able to find these for less on eBay or using Google search.

HP Recommended

Note, these AC adapters from HP do not come with the detachable power cord, re-use the one from your old adapter or order a new one

 

490371-001

HP Recommended

The thing is, I bought this charger directly from HP support a few months ago to replace the original one (which broke), now this one broke a few days ago so it should still be under warrenty, so I shouldn't have to buy a new one. I have the part number off this charger, but HP is insisting there is a separate "PN" number, which simply isn't there.

 

Mine specifically is a 90 watt charger though.

HP Recommended

You would need a reciept to prove when you purchased it, I think this would be all you need to get a warranty if there is one.

 

Not sure what the warranty is for accessories, most likely 90 days.

HP Recommended

P:n. Z4Q39PA#ACJ
S.N. [edited]

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you


I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.