HP software update site won't allow for Windows 11 updates

[Scudrunner]

Using the https://support.hp.com/us-en/drivers web site, selecting the operating system, only Windows 10 is available.  Cannot select Windows 11.

[Rachel571]

Hi @Scudrunner,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing issues with finding Windows 11 drivers on the HP support website. There could be a few reasons why Windows 11 updates are not available for your HP device:

Device Compatibility: Not all devices are compatible with Windows 11 due to its specific hardware requirements. If your device is not eligible for a Windows 11 upgrade, HP may not provide drivers for it on their website.

Driver Updates: Sometimes, it takes time to release new drivers compatible with new operating systems. If Windows 11 is relatively new, it might take some time for HP to provide these updates.  https://support.hp.com/us-en/drivers/laptops

Integrated Drivers: Windows 11 has been designed to be compatible with a wide range of existing Windows 10 drivers. In many cases, specific drivers for Windows 11 might not be necessary as Windows 10 drivers can function well on the new OS.

To resolve this issue, you can try the following steps:

Check Compatibility: Use the PC Health Check app or a similar tool to verify if your HP device meets the system requirements for Windows 11.

Update Drivers through Device Manager: If you already have Windows 11 installed, you can attempt to update your drivers directly through the Device Manager in Windows. This can sometimes fetch the necessary drivers without needing to go through the HP support site.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Scudrunner]

I am checking for Windows 11 driver updates BECAUSE I have upgraded to Windows 11, so compatibility issues aren't a problem.

" If Windows 11 is relatively new, it might take some time for HP to provide these updates."   Really?  Windows 11 has been out for quite a while now, released in October 2021.   This is not a very intelligent response.

Your response was obviously scripted, it sounds like the HP support site isn't very supporting.

[Rachel571]

Hi @Scudrunner ,

We do not intend to let you down. I will surely look into this for you.

Could you Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Rachel571 

HP Support