Invalid Serial Number

[test123416]

The support site will not add my HP Spectre laptop because it says I have an invalid serial number.   I therefore cannot receive the support I need.  I have not gotten the format wrong or switched the 0 and O or 1 and I.   I am copy and pasting directly from the HP utility on my laptop.   Also, I would like the 1-800 number for tech support.   I fail to see why it's being kept secret.   Any help appreciated.

[Dragon-Fur]

@test123416 

Welcome to the HP English Community --

HP Support accepts online case submission requests for HP products still in Warranty.

The online submission process is meant to help protect both Company and customer.

True - HP Support does not free-post phone numbers.  

If you do find a phone number, if you are tricked into providing your phone number so an "agent" can call you back, if you are suddenly bombarded with a Chat request that includes a "Call us" number, it is not HP.  Not.

You do not need anti-hacking software, your computer is not full of bugs, and you do not need to pay for drivers.

True - if the product is a printer or a computer and the HP database shows the product to be out of Warranty, then yes, you might see a message that suggests the serial number is wrong.     Should you have proof of Warranty and cannot submit your case request, please let us know and we will forward a request for an assist.

After the case request is accepted, contact information is displayed, including a phone number you can use in your region.  At that point, you can call in to HP, wait in the queue, and speak with an HP representative.

=== --- === --- === --- === --- ===

If you device is out of Warranty,

If you wish to do so,

You can certainly ask for help here -

We are not HP Support - 

We do work free of charge.

There are Experts and Agents that might be able to help resolve your issue.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

Provide as much information as possible about the product.

For example,

• Provide the exact model of the device and the Operating System / version
• Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Tell us what you have tried to fix the problem.

 Post New Question

=== --- === --- === --- === --- ===

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

For example,

HP products, start here in the HP Community or at the HP Website

Microsoft / Windows - start at Microsoft Web Site 

Do not be a victim.

Stay vigilant.

=== --- === --- === --- === --- ===

=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-\=-

References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

 Product Home

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"