• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

Hello

laptop doesn’t work correct

after switching it is always has a mystake and restart

 

bios has already updated with automatic annex

 

what should I do?

 

1 REPLY 1
HP Recommended

Hey there! @vogue1991

 

Do you have performance or no boot issue on the PC?

 

Are you able to boot into the BIOS or F2 page on the PC?

 

Do you see any error on the laptop screen? If so please share the complete error.

 

Have you tried checking with an external monitor? Does the issue persist?

 

Please share the product number of the PC to assist you better.

 

I'm sorry but I was not able to understand your query, can you please elaborate the issue in order to assist you better.

 

Try performing a hard reset on the PC and check if it helps.

  1. Turn off the computer.

  2. Remove the computer from any port replicator or docking station.

  3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

  4. Unplug the AC adapter from the computer.

  5. Remove the battery from the battery compartment.

  6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

  7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

  8. Press the Power button to turn on the computer.

    The computer starts normally or a startup menu opens.

    NOTE: 

    If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. SeeAdditional resources for further troubleshooting steps.

  9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

  10. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Refer this article to know more information about no boot issues. Click Here

 

Let me know if this helps!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.