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- Laptop doesn’t work correct

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05-02-2019 02:40 AM - edited 05-02-2019 02:41 AM
Hey there! @vogue1991,
Do you have performance or no boot issue on the PC?
Are you able to boot into the BIOS or F2 page on the PC?
Do you see any error on the laptop screen? If so please share the complete error.
Have you tried checking with an external monitor? Does the issue persist?
Please share the product number of the PC to assist you better.
I'm sorry but I was not able to understand your query, can you please elaborate the issue in order to assist you better.
Try performing a hard reset on the PC and check if it helps.
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
NOTE:
If your computer does not start after pressing the Power button, then a power reset did not resolve the startup issue. SeeAdditional resources for further troubleshooting steps.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Refer this article to know more information about no boot issues. Click Here
Let me know if this helps!
I hope you have a great day! 🙂
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A4Apollo
I am an HP Employee