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‎09-15-2018 11:03 AM

HP Recommended
Product: HP ZBook 15 G3
Operating System: Microsoft Windows 10 (64-bit)

I bought a laptop from a person. Everything is working. But after it turned out that the BIOS was blocked with a password. What should I do.

 

Notebook info:

HP ZBook 15 G3

 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2018 11:18 AM

HP Recommended

Hello @EvgeniIvan

 

Welcome to the HP Support forum. Thank you for posting.

 

Most business class notebooks (including Zbook, Elitebook and Probook) have better security. Password cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing the password.

 

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

 

HP Business support should be able to send you a customised file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class computers.

 

Let me know if you face any difficulties.

 
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

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1 person found this reply helpful
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1 REPLY 1

‎09-15-2018 11:18 AM

HP Recommended

Hello @EvgeniIvan

 

Welcome to the HP Support forum. Thank you for posting.

 

Most business class notebooks (including Zbook, Elitebook and Probook) have better security. Password cannot be removed here in the forum - you will have to contact HP Business Support for assistance on removing the password.

 

Here is how:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

 

HP Business support should be able to send you a customised file and instructions which you can use  to reset the password. Note that assistance for such issues is usually free of charge for HP business class computers.

 

Let me know if you face any difficulties.

 
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
1 person found this reply helpful
Was this reply helpful? Yes No
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