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‎04-15-2024 08:43 AM

HP Recommended
Product: Hp 14 EMOIO5AU LAPTOP

my loptap was stolen how cN I tracked using serial number or Microsoft acount 

Category:
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1 REPLY 1

‎04-17-2024 12:21 PM - edited ‎04-17-2024 12:47 PM

HP Recommended

Hi @Fernie2,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your PC/Laptop.

Please refer to the below image for Lost, Found, or Stolen Unit Process.

 

Unfortunately, there is no option to track your device from our end.

However, you can follow the below link to find your device using your Microsoft account based on the settings stored on your device.

 

https://support.microsoft.com/en-us/account-billing/find-and-lock-a-lost-windows-device-890bf25e-b8b...

 

The above shared link is not from HP, please follow the steps at your own discreation.

 

You can also file a complaint with your local law enforcement for further assistance.

If a Law Enforcement Agency requires assistance from HP, they need to contact HP Security by email at asig@hp.com.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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