Unable to Dispute Warranty

[Bll12b]

Hello!

I am trying to file a warranty dispute as I have an issue with my laptop that I'm hoping will be covered. When the laptop was purchased for me as a gift a couple of years ago, they also purchased a 3 year warranty plan.

I seem to have two separate issues. The first being that the care pack appears to have never been registered so my warranty is showing up as expired though it is not. And secondly, that when I try to file a warranty dispute I continually receive an Error 500 stating that Customer Support is unavailable. I have tried to file the dispute multiple times over a few different days and keep receiving the same error.

I'd appreciate any help as I love my laptop and would love to get things taken care of! 🙂

[Rachel571]

Hi @Bll12b,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Please check this document and follow the steps to raise the warranty dispute:

https://support.hp.com/hk-en/document/ish_2534210-1364541-16

Also please refer to the below link to check the warranty status.

https://support.hp.com/in-en/check-warranty

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Bll12b]

Hello!

Unfortunately I have followed those steps already which is what led me to this discussion board as I'm otherwise unable to connect with support without paying. Checking the warranty states that it has expired, though I know I have a three year care pack that it seems was never registered, hence why I'm trying to file the dispute. I have then tried on multiple occasions across multiple days, including this afternoon, to dispute the warranty following the instructions linked, but when I submit the dispute receive an 500 Error stating that Customer Support is unavailable.

I saw a previous post where it appeared an HP rep was able to email a link that will allow the form to submit? I'm unsure if that's a thing, but I'd really like to be able to file my claim and not be stuck on an error screen.

[Rachel571]

Hi @Bll12b,

We are sorry that the issue is not resolved with the link.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support