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‎02-11-2019 01:16 PM

HP Recommended
Product: HP Spectre 15-ap000 x360 Convertible PC
Operating System: Microsoft Windows XP (64-bit)

My screen also broke for no apparent reason. One day when the light was just right I noticed the glass had a crack in it, Seemed to work fine so I just kind of forgot about it. Now it has developed more cracks and mouse and touchsreen are not  working. In my reasearch I see this is a common problem. Is HP just letting us hang out to dry? Or is there anything we can get to correct the problem. I have read where after the screen is repaired it just cracks again? 

1 REPLY 1

‎02-12-2019 12:34 PM

HP Recommended

@randy1611

 

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

 

This is a hardware failure.

 

In this case, I'd recommend you to contact HP support team for further assistance.

 

Step 1. Open link: www.hp.com/contacthp
Step 2. Sign in / sign in as a guest
Step 3. Enter the product number or select to auto detect
Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

 

Regards,

Barachiel
I am an HP Employee

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