Display driver stopped responding and has recovered

[jjknz]

Product: HP Pavilion dv7-6015tx  Entertainment Notebook PC

OS: Windows 7 32-bit

Status: Clean installed Windows 7 Ultimate 32-bit from Windows 7 Home Premium 64-bit

Hello,

I have been having several instances where the computer would seem to 'lag'

then after some flickering rendering on my monitor, Windows would give the error:

"Display driver stopped responding and has recovered."

There are still effects after this message is displayed.

When dragging windows, scrolling up and down etc. graphics continue to flicker.

This is not while hardcore gaming, the GPU was not working in high temperatures.

Interestingly, I do not have this problem when I am in the midst of hardcore gaming.

The CPU was not under heavy load, the CPU was not working in high temperatures either.

I checked the temperature with thermal monitoring (HWiNFO32).

I have plenty of resources, 1223MB of RAM to spare. 

I also have plenty of HDD space too.

I have installed the latest graphic driver for my product: AMD High-Definition Graphics Driver,

but the problem persists.

Please help!

-John

[jjknz]

Uninstalled all graphic drivers and reinstalled.

I think there was a conflict between the various drivers installed.

Hopefully this can help other people with the same problem.

[Rosamarie117]

It didn't help me.  I uninstalled the display driver per the instruction of HP support.  Reinstalled driver from latest download, and still the problem persists.  In fact, it happened while typing this post.  It appears that the computer freezes for 5 seconds, then the screen goes blank and IF you are lucky when you see the message "Display driver stopped responding and has recovered" you can only PRAY that the computer will respond and not need a forced reboot (which does happen at least once a day....NOT GOOD)

[jjknz]

Do you have the latest for both ATI Radeon and Intel Mobility Graphics?

When uninstalling did you reboot after uninstalling everything graphics related?

Then reinstalled AFTER the reboot, then also rebooted AFTER reinstalling?

[Rosamarie117]

Before I uninstalled the graphics driver, the HP support instructed me to go to AMD's web site and download the latest ATI driver.  Then I uninstalled the graphics driver, which was very never wracking for me.  Then I rebooted.

The monitor screen did wonky things with out the driver when I turned the computer on but then I installed the downloaded ATI Driver, and rebooted.

All seemed well for about a day or two, and then I began having the same issue again.

The scenerio goes like this....I'll be typing along and suddenly nothing happens, the screen is frozen for about 5 seconds, then the monitor goes black.  Then you get the screen message that the driver failed and has recovered....sometimes.  Other times the monitor comes back up but the computer is locked up and I have to do a forced reboot.  Sometimes this happens several times a day, and is extremely annoying.

[jjknz · Accepted solution]

I understand your frustration, I had the same problem, I really did, for ages!

Try this:

Don't go to the AMD website for a graphic driver; those don't work properly for some reason...

Download from the HP website specific to your HP product, for example I have a dv7-6015tx with 32-bit windows.

So I would go to: dv7-6015tx Drivers

If you still have the drivers installed from AMD ATI website, uninstall those, reboot.

Go to the HP website where you can find drivers specific for your HP product, install, reboot.

It seems trivial, but it is IMPORTANT and helpful most of the time to reboot after uninstalling and installing.

This worked for me, hopefully that will clear your issues, good luck.

- John

[wenray]

how do you uninstall a driver?

[Anakin]

I have the same problem, but HP drivers don´t fix the problem.

[geomclean1]

I HAVE A HP PAVILLION P6621C.  RUNNING WINDOWS 7.  IT IS A DESKTOP.

THE DRIVERS MENTIONED ALL SEEM TO BELONG TO NOTEBOOKS  WHAT ONE WOULD YOU SUGGEST FOR THIS DESKTOP.

GEORGE.

[Ghoncheh]

I have the same error problem appearing a few time recently. Mine is laptop HP pavilion DV6  and it has core i5 CPU. I bought it recenly. with two graphics: Interl HD graohic Family. and Radeon HD 6490M.

One time A few second after error it crashed and blue screen came up and asked for recovery because of missing file or hardware problem. Finally I could boot up without recovery.

This happens after I am watching a video on a webpage and when I close the page (I don t know whether it switches to other graphic or not)! Please tell me if I should return the product because I have not still paid for that!

please help!